We stand behind our products 100%. Please keep in mind that we provide non-tangible irrevocable digital goods and as such we typically do not issue refunds or make exchanges after the purchase is made. However in some instances we do make exceptions, at our sole discretion.
It is your responsibility to ensure that the suitability of any particular product fits your needs before purchasing. Feel free to contact us before you make a purchase to get answers to any questions you may have, or any clarifications you may need. We’re always happy to assist.
If any of our products contain bugs or errors we will fix them, at no cost to you, as fast as humanly possible. It is your responsibility to notify us of any such errors, and you agree to give us at least 24 hours during normal business days and hours to respond after we receive your notice. Our typical business hours are Monday through Friday, 9am to 6pm MST, however we do on many occasions work longer hours and often work weekends and holidays. Feel free to contact us via email or phone any day of the year, at any time, and we will respond as soon as we can, if not immediately.
All products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall we be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
Any dispute relating in any way to your visit to the IgniteWoo Web site or relating in any way to products you purchase through IgniteWoo shall be handled through the jurisdiction and methods of IgniteWoo’s choice, and you agree that the choices made by IgniteWoo shall be binding on all parties and shall be the sole remedy for any actions pertaining to IgniteWoo or products obtained through IgniteWoo.
All of our plugins are licensed for single site use unless your purchase a larger license pack. Also note that licenses and downloads expire after 1 year, and the total number of downloads is limited to no less than 3 per plugin unless a higher download count is indicated in your My Account page. Our plugins support automatic updates so you can obtain version updates via your WordPress dashboard on the plugins page when updates are available as long as your license key is valid and active on your site.
You can renew your license before it expires at a discounted rate. After your license expires you must purchase a new license at the regular price.
When you purchase our any of products you agree to receive occasional email messages from us regarding your license key status and other important notices about our software.
Note that unless otherwise stated on our product pages, our plugins may not be compatible with WordPress Multisite installations, nor can we guarantee any support or updates for such installations. Note that to obtain updates and support you are required to purchase a license for each individual site using our plugins, where “site” is defined as a unique WordPress site ( e.g. each site in a Multisite install counts as one unique site ).
Note that we offer great support! Each product comes with one full year of support and upgrades.
Call us anytime at 888.434.8388 or email us.
We reserve the right to modify these terms and conditions at any time. It is your responsibility to review these terms before every purchase.
All content on this site, including software, descriptive text, literature, graphics, etc., are Copyright (c) 2012 – IgniteWoo / Ignition Media – All Rights Reserved