Our support operates in the Central Standard Time (CST) zone.
We’re available during the typical business hours of 10am to 6pm Central Time (USA) Monday through Friday.
Your support requests and pre-sales questions are always welcome!
Note that we very often answer support and pre-sales requests after hours and on weekends, and on holidays. So contact us any time.
For the fastest support you can call us toll free at 888-434-8388, or 713-714-1288. (If you’re outside the USA, the country code is +1) — If we do not answer please be patient, we’re probably on the line already. Wait 5 minutes and call us back.
Or use the form further below – but calling really does get you a faster response.
If you’re already a customer, before you contact us for product support:
- Be sure to read our Frequently Asked Questions (FAQ) to see if we’ve already answered your questions (such as how to move your license to another site, how to check for updates, etc).
- Be sure you’ve read the documentation first.
- Read our support policy and keep in mind that, aside from bug reports, support is available to all active license holders.
- For customer support, have your license key ready (it’s available on your My Account page), it may be required for support.
- If you need to report a bug make certain that you’re using the latest version of our software first. See our FAQ for how to check for updates.
All that stuff being said… here ya go: